Do you have a question about your reservation?
Or would you like to make a reservation? Contact our Customer Contact Centre, we are here to help you 7 days a week!
Service & contact
Do you have a question about a holiday park or your booked vacation? Please contact us or check out our frequently asked questions! We are available from Monday to Friday from 9 am to 8 pm and Saturday and Sunday from 9 am to 5 pm. The fastest way to contact us is via chat or WhatsApp. You can start a chat at the bottom right of the screen.
On Easter Sunday, our Contact Center will be closed.
Frequently asked questions
Will I get a payment confirmation?
You will not receive a payment confirmation from us.
Can I specify a house number as a preference?
Yes, during the booking process you can select your preferred house number (for a fee).
Can I bring my dogs?
Most Summio holiday parks offer holiday homes where your pets are more than welcome. The listing for each accommodation indicates whether pets are allowed. Pets need to be stated during booking and always incur a surcharge.
Can I cancel a booking?
A Booking made against the Flexible Price can be cancelled free of charge up to 28 days before arrival.
A Booking made against the Standard Price can be cancelled up to 94 days before arrival free-of-charge. Thereafter, the cancellation costs are as follows:
- From the 93rd day up to the 29th day before arrival, the cancellation costs are 50%.
- From the 28th day before arrival until the day of arrival, the cancellation costs are 100%.
Booking-, and service costs are non-refundable.
Please contact our Customer Contact Center to cancel your booking. You can find more information in the General Terms and Conditions on our website.
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